Cancellation & Refund Policy
Effective Date: January 1, 2026 • Breeze Rooftop Cafe, Palghar
1. Fresh Culinary Preparation Standard
At Breeze Rooftop Cafe, all dishes—including our artisan stone-baked pizzas, messy burgers, hand-crafted pastas, and chilled matcha blends—are freshly prepared to order using premium, perishable ingredients. To preserve kitchen flow and avoid food wastage, our cancellation policies are designed to be fair, immediate, and transparent.
2. 60-Second Grace Cancellation Window
Every customer who places an online delivery or takeaway order is granted an instant 60-second grace cancellation window directly on their live order tracking screen. During this grace countdown, you may cancel your order with a single tap without any questions asked, penalty, or cancellation fee.
3. Kitchen Locked Orders
Once the 60-second window expires and our culinary team accepts the ticket and begins cooking in the kitchen, the order is locked. Because customized food items cannot be restocked or reused, cancellations cannot be processed once cooking is underway.
4. Defective, Damaged, or Incomplete Items
We take immense pride in packaging our rooftop dishes securely. In the rare event that your order arrives with:
- A spilled, damaged, or tampered container;
- A missing or incorrect item compared to your order receipt; or
- Quality defects verified upon doorstep handover.
Please notify our dispatch team within 30 minutes of delivery by calling +91 70208 09059 or messaging our WhatsApp desk. We will immediately dispatch a fresh replacement dish or issue a full refund for the affected item.
5. Refund Methods & Turnaround Times
Approved refunds are executed through the original payment mode:
- UPI & Digital Wallets: Processed via Razorpay within 24 to 48 hours directly back to your linked bank account.
- Credit & Debit Cards / NetBanking: Processed via Razorpay within 3 to 5 business days, subject to your issuing bank's settlement cycle.
- Cash on Delivery (COD): Reimbursed via instant UPI transfer or in-cafe dining credits as preferred by the customer.
6. Rooftop Table Reservations
Table reservations are held for 20 minutes past the booked arrival time. If your plans change, you may reschedule or cancel your rooftop reservation up to 1 hour before the scheduled slot by contacting our hospitality desk.
7. Contact Our Resolution Desk
For questions or refund claims, our managers are available throughout working hours: